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Now you won't be allowed into the carriage even with a ticket: Russian Railways has come up with a new and insidious trap for passengers
Now you can't get into the carriage even if you have a ticket. Russian Railways have come up with a new tricky trap for passengers.
Mass cancellations of tickets have caused outrage among users of online railway ticketing services. Unexpected technical failures, which most often occurred during peak hours around 8 a.m., when new tickets went on sale, forced many users to cancel their orders.
The system servers cannot handle the huge volume of simultaneous requests, which causes the payment processing to fail. As a result, your ticket will be cancelled, but the site may display the status "purchased". In most cases, the money will be automatically returned to your bank account within about 15 minutes and will be verified by our support team.
Our support service apologizes for any inconvenience and encourages users to closely monitor the status of their order, especially immediately after it. As an additional precaution, experts recommend using bank cards with cashback or other bonus programs to minimize financial losses in case of order cancellation.
In the event of unforeseen circumstances, such as loss of the passport provided during booking, passengers may continue their trip by presenting a temporary document issued within 90 days of the loss of the passport.
The situation with mass cancellations highlights the need to improve the reliability of online ticketing systems. Despite the convenience and popularity of this method, the failure of online services causes significant inconvenience to passengers.
Railway companies and IT specialists are actively working on solutions to make the ticketing process more reliable and smooth. They are tasked with eliminating technical problems and preventing similar situations in the future.
In the current situation, passengers are advised to prepare for the unexpected and take risk-reducing measures, such as carefully checking the status of their order and using bank cards with additional benefits.
Despite the challenges, online train ticketing remains one of the most convenient and popular ways to purchase tickets. As technology advances, the reliability of these services will continue to improve, making the ticketing process more convenient for passengers.